Friday was a pretty good day, up to around 4:29pm. I only handled a few calls during the day, but they were complex and lengthy ones. I was logged back in for about twenty minutes before the nominal end of my day, which is supposed to occur at 4:30pm. I was looking forward to home and a walk with the dog, maybe a little nap, then dropping by a party a local artists' coop was having to celebrate moving into new space. Maybe followed by a nice Mexican dinner...

But - I didn't log out quick enough as departure time approached. When the call came in, I took it, hoping for a quick resolution.

Not quite.

Three and a half hours later, I was still on the call, trying to sort out the problem(s), and finally had to throw in the towel, leaving the customer with several tasks to be completed before calling us back Monday morning for further assistance. I was so tired and rattled by the demands of the call and my distress over being stuck there, that I didn't really get good documentation together for the call, so I ended up going in Saturday for a half-hour just to create some useful notes to help out the next engineer who might get the call Monday.

A few more evenings like this and I will be ready for a quick disengagement.

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